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How aicuci8 Protects Your Personal Data

At aicuci8, your personal data is handled with care — we collect only what is necessary to run your account, process deposits through Touch 'n Go, GrabPay, Boost…

Data Collected TransparentlyAccount Security ControlsYour Right to Access & DeleteMalaysian Data StandardsTouch 'n Go, GrabPay, Boost dan FPX Protected

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What This Policy Covers and Why It Matters

aicuci8 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This Privacy Policy applies to all data aicuci8 collects when you open an account, make a deposit, or interact with our support team. We collect your name, email address, phone number, and payment identifiers — such as your Touch 'n Go wallet ID or GrabPay reference

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— solely to verify your identity and process transactions. Device data, including browser type and IP address, is logged for fraud-prevention purposes only. We do not sell your personal data to third parties. Where we share data with payment processors like Boost dan FPX, sharing is
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limited to what those processors need to complete a transaction. Access to and eligibility for our services depends on local law and is available where local law permits. Malaysian account holders may submit a data-access or data-deletion request at any time through our support channels.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

HUBUNGI PASUKAN KAMI

Reach Us With Any Privacy Questions

If you have questions about how we handle your data, want to request a copy of what we hold, or need to ask us to delete your account information, our privacy support team is available around the clock. Reach us through any of the channels below — we aim to acknowledge data requests within 24 hours and resolve them fully within 7 business days. You can also write to us from Petaling Jaya or anywhere in Malaysia and receive a reply in the same language you use.

Team online

Live Chat

Open a live chat session directly on aicuci8.app for the fastest response to privacy questions, data-access requests, or account-deletion queries. We aim to respond within minutes during active hours.

Email Support

Send your privacy request to our dedicated support email. Include your registered account email so we can locate your data record quickly. We target a full resolution within 7 business days of your message.

Help Centre

Browse the Privacy section of our Help Centre on aicuci8.app for step-by-step instructions on how to download, correct, or remove your personal data without needing to contact support directly.

AMALAN PERLINDUNGAN DATA

How We Manage Your Data Day to Day

Every data-handling practice at aicuci8 is designed to give you full visibility into what we hold and full control over what happens to it.

Data Minimisation

We collect only the fields required to create and verify your account and process payments via Touch 'n Go, GrabPay, Boost dan FPX. Fields that are not operationally necessary are never requested and never stored.

Cookie Controls

aicuci8.app uses session cookies to keep you logged in and analytics cookies to measure page performance. You can adjust cookie preferences in your browser settings at any time without affecting your account access.

Account Security

Passwords are stored as one-way hashes — we cannot read yours. Two-factor authentication is available in your account settings and we recommend enabling it to prevent unauthorised logins from unknown devices.

Retention Period

Transaction and account records are kept for as long as your account remains active and for a period thereafter as required by applicable law. When retention is no longer required, records are securely deleted from our systems.

Third-Party Processors

Payment processors such as Boost dan FPX receive only the transaction data they need to settle a payment. We do not pass marketing data, browsing history, or game activity to any external party.

Your Right to Correct Data

If your registered name, phone number, or email address is incorrect, open a support ticket with the correct details and a copy of your ID. We will update your record within 3 business days of verification.

Your Privacy Questions, Answered Clearly

The questions below cover the situations our account holders ask us about most when it comes to personal data. If your question is not listed here, contact our support team via live chat or email and we will respond with a specific answer for your situation.

We collect your name, email address, phone number, and the payment identifier linked to your chosen method — Touch 'n Go, GrabPay, Boost dan FPX. We also log your device type and IP address for security and fraud-prevention purposes only.

Send a data-access request to our support email from your registered email address. We will compile and send you a full copy of your personal record within 7 business days. No forms or third-party verification are required.

Yes. Submit a deletion request through live chat or email. Once verified, we will remove your personal data from active systems. Some transaction records may be retained for the period required by applicable law before full deletion.

No. We do not sell or share your personal data with advertisers. Data shared with payment processors like Boost dan FPX is limited strictly to what is needed to complete your transaction — nothing more is transferred.

We retain transaction and identity records for the period required by applicable Malaysian law following account closure. Once that retention window has passed, all personal data associated with your account is securely and permanently deleted.

We store only the reference identifier returned by your payment provider, not your full wallet credentials or card numbers. Full payment credentials never pass through or reside on aicuci8 servers at any stage of a transaction.

Contact our live chat team immediately and change your password. We will place a temporary hold on your account, review access logs, and report our findings to you within 48 hours. Enable two-factor authentication to prevent future unauthorised access.

How aicuci8 Protects Your Personal Data

Reach Us With Any Privacy Questions

Live Chat

Email Support

Help Centre

How We Manage Your Data Day to Day

Data Minimisation

Cookie Controls

Account Security

Retention Period

Third-Party Processors

Your Right to Correct Data

Your Privacy Questions, Answered Clearly

01 What personal data does aicuci8 collect when I open an account?

02 How can I request a copy of all the data aicuci8 holds about me?

03 Can I ask aicuci8 to delete my personal data?

04 Does aicuci8 share my data with advertisers or other companies?

05 How long does aicuci8 keep my data after I close my account?

06 Are my payment details — like my Touch 'n Go or GrabPay account — stored by aicuci8?

07 What should I do if I think my account data has been accessed without my permission?

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